Who we are

We are Healthy2Study. An independent broker who recommends quality 24/7 mental health helpline and resources for students. We are part of The2Study Group Limited. This Privacy Policy applies to Healthy2Study.

Information we collect and use

Information about you that we collect and use includes:

• Information about who you are e.g. your name, date of birth and contact details
• Information connected to your product or service with us
• Information about your contact with us e.g. correspondence, letters, emails, phone calls (which may be recorded).
• Information that is automatically collected for example cookies when you visit one of our websites
• Information classified as ‘sensitive’ personal information e.g. relating to your health, marital or civil partnership status. This information will only be collected and used where it’s needed to provide the product, service and/or claims arising out of the product or quotation you have requested or to comply with our legal obligations
• Information you may provide us about other people e.g. joint applicants or beneficiaries for products you have with us

What are cookies?

A cookie is a small file – it’s saved onto your computer or other device when you visit our website. Cookies store pieces of information, for example - they will remember you have visited our websites or performed a certain action.

We use cookies to help us improve your experience when you visit our website. For example, a cookie might store information so you don't have to keep entering it.

Cookies also let us know which pages of our websites you have visited; they help us develop and market our products, services and sales.

• Persistent cookies - these stay valid, and will work until their expiry date (unless you delete them before they expire)
• Session cookies - these expire when you close your web browser

Healthy2Study operates various different platforms, websites and microsites, where we use, store and process your information in a way that is specific to each application.

Where we collect your information

We may collect your personal information directly from you, from a variety of sources, including:

• an application form for a product or service
• phone conversations with us
• emails or letters you send to us
• our online services such as websites, social media and mobile device applications ('Apps')

What we collect and use your information for

We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:

• you have given us your permission [consent] to send you information about products and services offered by other parts of Healthy2Study.
• it’s necessary to provide the product or service you have requested e.g. if you request one of our products or quotation, we will require some personal information including your name, address, date of birth, and may include bank account details
• it’s necessary for us to meet our legal or regulatory obligations, tell you about changes to Terms and Conditions or for the detection and prevention of fraud
• it’s in the legitimate interests of Healthy2Study e.g. to deliver appropriate information and guidance so you are aware of the options that will help you get the best outcome from your service.
• where we need to process your information to better understand you and your needs so we can send you more relevant communications about the products you have with us and to develop new products and services
• it’s in the legitimate interests of a third party
• If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products.

We sometimes use systems to make automated decisions based on personal information we have - or are allowed to collect and use from others – about you. These automated decisions can affect the products, services or features we offer you now or in the future. We use automated decisions in the following ways:

• Tailoring products and services
• Designing and enhancing our online services to help meet your requirements

Who we may share your information with

We may share your information with third parties for the reasons outlined in 'What we collect and use your information for.' These third parties include:

• Supervisory Authorities e.g. the Information Commissioner’s Office for the UK (the ICO)
• Law enforcement, credit and identity check agencies for the prevention and detection of crime

Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure. We will never sell your details to someone else.

Where your information is processed

The majority of your information is processed in the UK and European Economic Area (EEA).

How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and undertake regular training. Our security controls are in accordance with industry standards and good practice; providing an environment that effectively manages risks to the confidentiality, integrity and availability of your information.

How long we retain your information

We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer.

We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

Your individual rights

You have several rights in relation to how Healthy2Study uses your information. They are:

Right to be informed

You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with – we do this in our Privacy Policy and privacy notices.

Right of access

You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).

Right to request that your personal information be rectified

If your personal information is inaccurate or incomplete, you can request that it is corrected.

Right to request erasure

You can ask for your information to be deleted or removed if there is not a compelling reason for Healthy2Study to continue to have it.

Right to restrict processing

You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.

Right to data portability

You can ask for a copy of your personal information for your own purposes to use across different services. In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way. For example, if you were moving your mental health helpline to another provider.

Right to object

You can object to Healthy2Study processing your personal information where: it’s based on our legitimate interests (including profiling); for direct marketing (including profiling); and if we were using it for scientific/historical research and statistics.

Rights related to automatic decision making including profiling

You have the right to ask Healthy2Study:

• give you information about its processing of your personal information
• request human intervention or challenge a decision where processing is done solely by automated processes
• carry out regular checks to make sure that our automated decision making and profiling processes are working as they should.

How to contact us

If you have any questions about our Privacy Policy or the information we collect or use about you, please contact;

FOA Data Protection Officer
F184 Legacy Building,
Viaduct Gardens
LONDON SW11 7AY
Email: privacyofficer@ingleinternational.com
Phone: +1 877-585-8488

How to make a complaint

We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please fill in the form

If you are still unhappy, you can complain to our Supervisory Authority. Their contact details are:

https://ico.org.uk/